Terms of service

Welcome to Phacelab. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

Phacelab is a beauty and personal care brand operating in Pakistan. By using our website, placing an order, or interacting with our services, you agree to comply with these terms and conditions.

We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information

We aim to provide accurate product descriptions, images, and information. However:

  • Product colors may slightly vary due to screen settings
  • Results and experiences may vary from person to person
  • Product images are for illustrative purposes only

Phacelab does not guarantee identical experiences or outcomes for every customer.

3. Orders & Payments

  • All orders are subject to confirmation and availability
  • We reserve the right to cancel or refuse any order at our discretion
  • Customers must provide accurate shipping and contact information
  • Cash on Delivery (COD) may be available in selected areas

Incorrect information provided by customers may result in delays or cancellations.

4. Shipping & Delivery

Delivery times may vary depending on city, courier operations, weather conditions, or public holidays.

Phacelab is not responsible for delays caused by courier companies or circumstances beyond our control.

5. Returns & Refunds

Returns are only accepted if the product is unused and returned in original condition and packaging.

Customers are responsible for:

  • Return shipping charges
  • Original delivery charges spent by Phacelab

Refunds will only be processed after product inspection and approval.

6. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Branding
  • Designs

are the property of Phacelab and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Phacelab shall not be held responsible for:

  • Misuse of products
  • Allergic reactions or personal sensitivities
  • Indirect or incidental damages
  • Delays caused by third-party courier services

Customers are responsible for using products according to instructions.

8. Privacy

Customer information is kept secure and used only for:

  • Order processing
  • Customer support
  • Delivery purposes

We do not sell or share customer data with unauthorized third parties.

9. Contact Information

For questions, support, or concerns, contact us on Instagram:

Instagram: @phacelab.pk

10. Acceptance of Terms

By using our website or purchasing from Phacelab, you acknowledge that you have read, understood, and agreed to these Terms of Service.