Shipping policy
Thank you for shopping with Phacelab. We are committed to delivering your order safely and efficiently across Pakistan.
Order Processing
- Orders are usually processed within 1–2 working days after confirmation.
- Orders placed on weekends or public holidays may experience slight delays.
- Customers must provide accurate shipping details to avoid delivery issues.
Delivery Time
Estimated delivery times:
- Major Cities: 2–4 working days
- Other Areas: 3–7 working days
Delivery times may vary depending on courier operations, weather conditions, or public holidays.
Shipping Charges
Shipping charges are calculated at checkout and may vary depending on location and promotional offers.
In some cases, free shipping promotions may be available for selected orders.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) in most areas across Pakistan.
Customers are requested to ensure availability at the time of delivery.
Order Tracking
Once your order is shipped, tracking details may be provided through our support team or courier service.
Failed Deliveries
Orders may be canceled if:
- The customer is unreachable
- Incorrect address or phone number is provided
- The parcel is repeatedly refused at delivery
Phacelab reserves the right to refuse future orders in cases of repeated fake or unnecessary order placements.
Delays
While we try our best to deliver on time, delays can occasionally occur due to:
- Courier service issues
- Weather conditions
- Public holidays
- Unexpected operational problems
Phacelab is not liable for courier-related delays beyond our control.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us immediately with clear photos of the package and product.
Contact Us
For shipping support or order-related questions:
Instagram: @phacelab.pk
Thank you for choosing Phacelab.